Last updated: 27 October 2026
This policy applies to purchases from Gitiri Pranav Kumar HUF, trading as InformBytes, operated by Gitiri Pranav Kumar, Karta. Read it with the product description, any supplied licence and our Terms of Service. Nothing in this policy excludes or limits a consumer right or remedy that applicable law does not permit us to exclude.
1. Digital purchases and change of mind
After a digital product has been successfully delivered, we do not routinely offer a refund solely because you changed your mind. Before purchase, review the included files, sample where available, supported platform, technical/data requirements and licence conditions. This change-of-mind policy does not restrict mandatory remedies for a faulty, inaccessible, undelivered or materially misdescribed purchase.
2. Missing, faulty or misdescribed purchases
Contact [email protected] if payment is confirmed but a promised download, licence or access is missing, or the product does not work as described. We investigate and provide the remedy required by applicable law; depending on the issue, this may include restoring access, a corrected product, replacement or refund. We do not require you to accept a repair instead of a refund where the law entitles you to a refund.
We do not reject a mandatory remedy merely because a file was downloaded, a key was issued or an account was accessed. Compatibility concerns are assessed against the requirements and representations supplied before purchase. Contact us promptly to help investigation; this policy does not impose a seven-day cutoff on statutory rights. Report duplicate or incorrect charges so we can check and correct them.
3. Delivery and cancellation before delivery
Delivery follows the process described for the product and depends on payment confirmation and access/licence issuance. Check your product page for the delivery process and contact us if a confirmed purchase has not arrived. If you need to cancel an order before delivery, contact us promptly with the order reference; we will check payment and fulfilment status and explain the available options and any applicable right to cancel. This does not promise that a submitted order can always be stopped before fulfilment.
4. Recurring plans, where offered
One-time purchases do not renew automatically. Where you have separately authorised a recurring plan, use any cancellation control provided for that plan or email [email protected] from the purchase email with the subject Subscription cancellation and the order/plan reference. If your plan has no cancellation control, use the email route. We will confirm the cancellation, effective date and access position. Cancellation stops future renewals in accordance with the agreed plan and applicable law; fees for an already supplied period are assessed under those terms and any mandatory remedies. If an unexpected charge occurs, contact us so we can investigate it.
5. How to raise a complaint and track it
Email [email protected] with the subject Consumer complaint. Include the order reference if available, product name, what happened and the outcome you seek. The named grievance contact is Gitiri Pranav Kumar, Karta of Gitiri Pranav Kumar HUF. We provide a reference, acknowledge consumer complaints within 48 hours and resolve them within one month of receipt. Reply using the reference to request an update. We may verify the purchase before discussing its details; do not send passwords, full card information, licence keys or identity documents.
6. Refund processing and escalation
When a refund is approved, we tell you the amount and initiate it through the original payment method where available, within the period required by applicable law. We provide the transaction/reference information available to us. Your bank or payment provider controls when the credit appears; we explain any known delay rather than guaranteeing a bank processing time we cannot control.
You retain the right to approach a competent consumer commission, court or authority under applicable law. This policy does not restrict complaints to Hyderabad or remove the terms or rights applicable to an earlier purchase. For personal-data requests, see Privacy requests.
7. Operator and contact
Gitiri Pranav Kumar HUF, trading as InformBytes
Gitiri Pranav Kumar, Karta and grievance contact
C/o Gitiri Pranav Kumar HUF, Flat 301, 3-29/60/61, Arca Residency, Manikonda, Hyderabad, Telangana 500089, India
Email: [email protected]
Phone: +91 8074165549